General Information
DURABILITY - Ceramic mugs are fired at temperatures up to 1200° F, making the imprint safe and long-lasting with reasonable, home or office use. Avoid the use of commercial detergents and abrasive cleaners which can damage any imprint.
PLEASE NOTE - We recommend hand washing all items with 22K gold or platinum decorations. DO NOT WASH in dishwasher. These items should not be placed in a microwave oven.
COMPLAINTS - Must be made within 15 days after receipt of the shipment. Shipments returned without our authorization will be refused.
SHIPPING METHODS - All goods are shipped by motor freight, UPS or Fed Ex, depending on destination and weight of shipment F.O.B. Factory. To ensure safer delivery of UPS, Fed Ex, and U.S. Postal Shipments extra packaging is necessary at a charge of $4.75 per carton.
AIR SHIPMENTS - If we are instructed to ship via Air, we must have written permission to do so. No air shipments will be made unless confirmed In writing.
DELIVERY AND NORMAL SHIPPING TIME - We will always endeavor to allow ample time for transportation. Delivery time, however cannot be Guaranteed since we have no control over carriers. We normally ship within 3 weeks after receipt of re-orders - new art 5 to 6 weeks.
MERCHANDISE - shipped to our factory' must be prepaid and shipped to your name c/o our factory or it will be refused.
PMS — COLOR MATCH - Not guaranteed, $35.00 each color.
TERMS - Net 30 days. New Accounts - send at least 3 current trade references and 1 bank reference including addresses and phone numbers. Please allow 2 weeks for credit check. A check in advance on the first order may be enclosed to expedite shipping.
LATE PAYMENT CHARGE - After 30 days 1 14 % interest per month (18% annual) is added to past due accounts and must be paid to re-establish credit for future orders.
TRADEMARK USAGE - All copy or other material submitted by the customer for use by us in producing the items ordered therewith, will be accepted by Us as being submitted in full compliance with all applicable laws regarding trademark, copyright, right of privacy, patent, or similar protection. The customer, by submitting such copy or other material, represents that the use thereof by us on the items ordered will not violate any such laws, and Modem China hereby disclaims and all liability for compliance with such laws in the use of the customer’s copy or other material. The customer hereby agrees to hold us harmless to any damages, cost and / or expenses when they arise under all such laws as a consequence of our use of said copy or other material or the operations undertaken by this agreement.
VENUE-JURISDICTION AGREEMENT - As additional consideration for the completion of the customer order, the customer and Modem China Company agree to submit themselves, their heirs, executors, trustees, fiduciaries, assigns and successors to the venue and jurisdiction of the several courts of Mahoning County, State of Ohio; and the law s of the State of Ohio shall apply to any cause or causes of action arising out of this transaction, including, but not limited to issues of credit, payment, product reliability, merchantability, quality or quantity pursuant to the Ohio rules of civil procedure, civil rule 3 (A) and 3 (B) and civil rule 4.3 (A)
OVERRUNS AND UNDERRUNS - We may overrun or under-run 5% of the total order. Cancellation charges depend on the status of the order At the time of cancellation.
WE ARE NOT responsible for inability to fulfill orders due to acts of nature, strikes, or any other causes deemed reasonable.
DROP SHIPPING OR SPLIT SHIPPING CHARGES - There is a $3.50 charge for each drop shipment or split shipment.
PRICES SUBJECT TO CHANGE WITHOUT NOTICE.